German Customer Support Specialist for Gaming company - Athens

Are you ready to join the German Customer Support Team of one of the biggest Betting companies in Greece and Germany ?

Are you fluent in German ?

Do you want to work with a youth team and become part of an awarded employer at its brand-new offices in Athens ?

If the answers are yes, then this opportunity is for you!

Responsibilities:

• Provide outstanding customer service and technical support to betting platform users regarding digital services with high customer satisfaction through various channels of communication (mainly chats/emails and some calls)
• Build customer trust through empathetic personalized conversations
• Strive for first-call resolution and take true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements

A qualified candidate for this role needs to have:

• Fluent in German (minimum level C1-C2, oral and written)
• Good command of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Basic technical skills
• Ability to work in shifts and in a hybrid model (3:2)
• Based in Athens
• EU Passport

Benefits

• Competitive salary (14 salaries per year)
• Performance-based bonus
• Monthly meal vouchers prepaid card
• Modern, brand-new and awarded offices in Athens
• Hybrid model (3 days at the office, 2 days from home)
• Health insurance
• Equipment provided
• Paid training and development opportunities
• Multicultural and modern working environment