German Customer Service for Electronics Company - Athens

A global leader in connected technologies is hiring a motivated and tech-savvy German-speaking Customer Support Advisor .

Do you want to be part of an exciting new team supporting one of the world’s most innovative audio and lifestyle technology brands?

This is your chance to kick-start a rewarding career with a brand recognized worldwide for its premium products, with long-term growth potential and the opportunity to earn performance-based bonuses!

Are you ready to take the next step in your career and thrive in a fast-paced, multinational environment where your voice matters?

We are looking forward to your application!

Key Responsibilities:

• Provide the highest level of support to our customers via phone and email on a range of issues.
• Give accurate, valid and complete information by using the right procedures.
• Be the owner of the customer query and ensuring a timely resolution and response.
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
• Create amazing customer experience that people value and we are proud of.
• Be responsible to follow the direction of management and provide feedback.

Requirements

• Native or proficient level of German (C2).
• Intermediate level of English (at least B2) both verbal and written.
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills.
• Analytical and problem solving skills with strong attention to detail.
• Desire to learn and advance, be a curious investigator and problem solver.
• Must hold EU citizenship or valid work permit for Greece.
• Be a local candidate or willing to relocate to historic Athens, Greece.

Working Hours

• Operating hours: Monday to Friday: 10:00 – 19:00 (Greek time zone)
• Saturday to Sunday: 10:00 – 18:30 (Greek time zone)

Benefits

• Monthly gross salary: €1,350
• Bonus scheme: Up to 10% of the salary/month based on KPI performance
• Extra Private medical insurance (Generali)
• Meal allowance: €5 per working day (Up Hellas card)

Relocation package for office-based candidates:

• Flight to Athens
• Airport taxi pickup
• 6 months accommodation
• Full support with hiring documentation and local setup

Why Join Us?

• Be part of an international leader in connected technologies
• Office-based environment with strong team culture
• Clear bonus structures and career development opportunities
• Comprehensive relocation support for those moving to Athens