Telephone Operator

The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA ( Leading Quality Assurance) standards.

The job of Telephone Operator is executed satisfactorily when:

LQA (Leading Quality Assurance) audit results are 85% and above. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above. Telephone system is always well maintained. Telephone lists are up to date.