Customer Service Advisor (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisor for their office in Lisbon .

Position: Customer Service Advisor

Location: Lisbon, Portugal

Work model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support through inbound calls and emails
• Deliver exceptional customer service and ensure customer satisfaction
• Handle customer enquiries via phone and email
• Strive for continuous improvement in customer satisfaction
• Prepare, maintain and review purchasing files accurately
• Communicate with customers via email or chat to provide product information
• Process customer orders
• Manage account cancellations
• Address and resolve customer complaints
• Identify cross-selling opportunities where relevant .

REQUIREMENTS:

• Native-level proficiency in Polish, with excellent written communication skills
• Good command of English (minimum B2 level)
• Strong customer service skills
• Excellent communication skills
• Customer-focused approach
• Ability to handle customer enquiries professionally
• Strong attention to detail and accuracy
• Ability to manage customer complaints effectively
• Experience in cross-selling is an advantage.

BENEFITS :

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
• Full-time employment in Lisbon
• Opportunity to work with a renowned international pet supplies company
• International and multicultural working environment
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!!!