Customer Support Advisor - Employee Benefits (Remote in Portugal)

About The Role Job Title:  Customer Support Advisor Location : Remote based in Portugal Terms:      Permanent / Full-Time 40h weekly Salary band: €17,000 - €18,000 (Paid in 14 installments) Schedule: Monday to Friday, 9 am - 5:30 pm About the role: The successful candidate will support Kota, one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced.

This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.

What you'll be doing:

• Interact with customers as part of support function . Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.
• Handle new business administration . Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
• Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience
• Own policy event administration . Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers
• Travel:  You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training.

Our Recruitment process ​

• 1st round interview with the Talent Acquisition Team
• Language assessment
• Final round interview and task with the Hiring Team
• Reference checking

Your profile

• 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR
• Strong attention to detail. You can manage multiple workstreams and dive into complexity
• Clear written communication skills . You thrive when working with different stakeholders
• Ability to work independentl y. You perform well when tasked with important matters and given guidance
• Comfort working in fast-paced environments . You are comfortable with ambiguity and evolving processes

OTO1