Customer Success Manager

Job Purpose & Summary

The Customer Success Manager (CSM) serves as a trusted commercial advisor to our enterprise clients, delivering a high-touch, white-glove experience that drives account integration, stickiness and long-term customer longevity.

Operating with a continuous margin-optimisation mindset, the CSM balances external customer advocacy with internal commercial discipline - facing into Pricing & Procurement, Operations and the wider business to foster a culture of ongoing margin improvement while delivering consistently against Gross Profit(GP) and Volume targets.

By orchestrating Zencargo’s cross-functional expertise and aligning with customer supply chain strategies, the CSM expands Share of Wallet (SOW) and product adoption, ensuring mutual growth and maximum account profitability.