Operations & Customer Service Representative

We are seeking an experienced Asset-Based Logistics Operations & Dispatch Specialist to support day-to-day transportation and logistics operations. The ideal candidate has hands-on experience working in an asset-based trucking environment , managing company-owned trucks and drivers, and coordinating daily dispatch operations.

This role combines dispatch, Track & Trace, customer service, and operational support . The successful candidate should be comfortable managing loads from pickup to delivery, communicating with drivers and customers, monitoring shipments, and providing coverage for both Dispatch and Track & Trace functions as needed .

Key Responsibilities

• Dispatch and coordinate company-owned trucks and drivers within an asset-based transportation operation.
• Plan and manage daily routes, schedules, pickups, and deliveries.
• Assign loads to drivers and ensure timely and efficient execution of transportation operations.
• Monitor active shipments and provide Track & Trace coverage as required.
• Maintain regular communication with drivers regarding load status, ETAs, delays, and operational issues.
• Track inbound and outbound shipments and proactively communicate updates or exceptions.
• Serve as a point of contact for customers regarding orders, shipments, delivery status, and operational questions.
• Schedule and coordinate pickup and delivery appointments with customers, warehouses, and other parties.
• Enter and maintain accurate load, shipment, and customer information in transportation and warehouse systems.
• Coordinate with warehouse personnel to ensure orders are received, processed, staged, and shipped accurately.
• Respond to customer and internal inquiries via phone, email, and internal communication platforms.
• Resolve issues related to delays, missed appointments, damaged freight, missing product, and other shipment exceptions.
• Review shipping, receiving, and transportation documentation for accuracy.
• Maintain detailed notes and records related to loads, drivers, shipments, and customer accounts.
• Work closely with drivers, warehouse teams, transportation operations, and customer service teams to resolve issues quickly.
• Provide Dispatch or Track & Trace support depending on operational needs and workload .
• Assist with daily reporting and other administrative or operational tasks as needed.

Working conditions:

• Work schedule:

Shift: ( ALL TIMES CST): Monday - Friday - 2200- 0700 CST

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team