Product Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

Product Development

• Support the product lifecycle from requirements gathering to post-launch activities.
• Assist in defining and enhancing digital payment products, including wallets, transfers, bill payments, and merchant payments.

Requirements & Collaboration

• Prepare Business Requirement Documents (BRDs), user stories, process flows, and acceptance criteria.
• Collaborate with business, technology, QA, operations, and compliance teams to support product delivery.
• Assist in requirement clarification and stakeholder communication.

Testing & Release Support

• Support the preparation of UAT scenarios and test cases.
• Participate in UAT and verify product readiness before release.
• Assist in production deployments and post-release issue tracking.

Customer Experience

• Support initiatives to improve customer experience and product usability.
• Work with design and development teams to enhance customer journeys.

Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• Fresh graduate or up to 1 year of experience in product management, business analysis, or digital product development. Internship experience is a plus.
• Basic understanding of digital payment products and fintech services.
• Familiarity with Agile methodologies and the product development lifecycle.
• Ability to collaborate with business, technical, QA, and operations teams.
• Fluency in Arabic and English (written and verbal).
• Basic understanding of APIs and system integrations is an advantage.
• Exposure to UAT and software testing concepts is a plus.