Sr. Manager Customer Operations

The Senior Manager, Customer Operations leads the customer-facing operations function for Yusen Logistics' Domestic Transportation Brokerage within the Supply Chain Solutions Group. This role is accountable for world-class service execution, operational customer relationships, account retention and organic growth, and the performance of managers, supervisors, and teams supporting Truckload, Intermodal, Less-than-Truckload (LTL), and Parcel services. The position oversees the customer operations lifecycle from load tender acceptance and order creation through delivery, issue resolution, performance reporting, and operational follow-up, while partnering across Sales, Pricing, Carrier Operations,...