Sales & Booking Specialist (U.S./Canada/UK background is required)
- Handle inbound calls and inquiries from prospective and existing customers.
- Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps.
- Understand customer needs and recommend appropriate services.
- Clearly communicate the company's services, pricing, benefits, and value proposition.
- Build rapport with customers and create a positive sales experience.
- Convert qualified leads and inquiries into booked service appointments.
- Proactively guide customers through the booking process.
- Identify customer needs, concerns, and potential objections.
- Handle objections confidently and work toward closing pending opportunities.
- Follow up with leads who have not yet booked.
- Identify appropriate upselling and cross-selling opportunities.
- Maximize opportunities to increase customer value while maintaining a customer-focused approach.
- Maintain strong customer satisfaction throughout the sales process.
- Coordinate service appointments with internal teams and ensure accurate scheduling.
- Confirm appointments and communicate relevant information to customers and internal teams.
- Maintain accurate records of customer interactions, leads, bookings, and follow-ups.
- Keep the sales pipeline organized and up to date.
- Monitor pending opportunities and proactively follow up to move leads toward booking.
- Ensure no qualified lead or customer inquiry is left without appropriate follow-up.
- Consistently meet or exceed individual weekly and monthly sales and booking targets.
- Maintain strong call-to-booking conversion rates.
- Track and manage assigned leads and opportunities.
- Monitor individual performance metrics and identify opportunities for improvement.
- Contribute to customer retention and repeat business through professional and effective communication.
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