Administrative Assistant(U.S./Canada/UK background is required)
- Manage and maintain relationships with recurring clients, ensuring high levels of service and satisfaction.
- Engage with new and existing clients to identify service needs and close sales opportunities.
- Support sales efforts for specialized services, including termite jobs and environmental assessments.
- Respond to inbound inquiries from multiple communication channels.
- Coordinate and manage daily service routes and technician schedules.
- Schedule appointments for inspections and services, including mold and lead inspections.
- Arrange emergency service requests as needed.
- Assist in coordinating technician resources across teams.
- Provide operational support to leadership as needed.
- Assist in managing and supporting the Chinese CSR team.
- Create, update, and maintain training materials for team members.
- Manage and resolve service tickets through CRM systems (e.g., HubSpot).
- Prepare and compile reports, including XRF and Local Law filings.
- Support compliance-related processes such as Local Law 69 and Local Law 55 requirements.
- Track and manage recurring compliance clients.
- Generate and send invoices to clients.
- Track payments and follow up on outstanding balances.
- Occasionally coordinate in-person payment collection when required.
- Facilitate communication between internal teams to ensure seamless service delivery.
- Coordinate resource sharing and job support between departments.
- Act as the primary liaison between clients, schedulers, and technicians.
- Handle client communications via phone, email, and occasional in-person interactions.
- Address billing inquiries and follow up on past-due invoices.
- Maintain detailed records of client interactions and outstanding balances.
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