Medical Virtual Assistant - Prior Authorization Specialist

Job Title: Medical Virtual Assistant – Prior Authorization Specialist Position Type: Part-Time (20 hours per week) Work Schedule:

• Monday: 8:00 AM – 4:00 PM Central Time (7 paid hours)
• Tuesday: 8:00 AM – 4:00 PM Central Time (7 paid hours)
• Friday: 8:00 AM – 2:00 PM Central Time (6 paid hours)

Salary: $5–$6 per hour, depending on experience Workplace: Remote Preferred Candidate Location: Philippines

About the Practice

Our Client is looking for a detail-oriented and reliable Medical Virtual Assistant to support a growing psychiatric and addiction care practice based in Missouri, USA. The practice is dedicated to providing compassionate, patient-centered mental health and addiction treatment services.

The ideal candidate has hands-on prior authorization experience, strong phone communication skills, and a background in behavioral health or medical administration . You will help streamline daily operations, coordinate with patients, pharmacies, and insurance companies, and provide essential administrative support so the healthcare provider can focus on patient care.

Key Responsibilities

Top 3 Priorities

1. Prior Authorization Management (Top Priority)

• Process and follow up on prior authorization requests, particularly for medications.
• Coordinate with insurance companies and pharmacies to obtain approvals and resolve authorization issues.
• Track pending requests, monitor statuses, and maintain accurate documentation.

2. Inbound & Outbound Call Management

• Handle incoming and outgoing calls from patients, pharmacies, and insurance representatives.
• Respond to patient inquiries professionally and compassionately.
• Coordinate pharmacy communications and medication-related requests.
• Provide virtual receptionist support and assist with general front-desk inquiries.

3. Medical Administrative & EHR Support

• Schedule, reschedule, and coordinate patient appointments.
• Monitor, organize, and respond to emails.
• Process patient referrals and manage incoming and outgoing faxes.
• Monitor and respond to patient messages through Charm EHR.
• Maintain accurate patient records and support daily administrative operations.

Requirements

Must-Have Qualifications

• Hands-on prior authorization experience is essential, including processing, tracking, and following up on authorization requests.
• Previous experience in a behavioral health, mental health, or general healthcare setting.
• Strong inbound and outbound call-handling experience, including patient inquiries and pharmacy coordination.
• Experience with patient scheduling, email management, referrals, and medical administrative tasks.
• Excellent written and verbal English communication skills.
• HIPAA training or certification and a strong understanding of patient confidentiality.
• Strong attention to detail, organizational skills, and ability to manage multiple tasks accurately.
• Tech-savvy and comfortable navigating healthcare software and multiple systems.
• Reliable, proactive, self-motivated, and capable of working independently.
• Patient, compassionate, and professional when communicating with patients.
• Must be available to work the required 20-hour weekly schedule in Central Time.

Preferred Qualifications

• Previous experience supporting a psychiatric, behavioral health, or addiction treatment practice.
• Familiarity with Charm EHR or the ability to learn it quickly.
• Experience handling medication-related prior authorizations.
• Familiarity with Ooma VoIP or similar phone systems.
• Previous experience as a Medical Virtual Assistant or Virtual Medical Receptionist.

A medical degree or professional medical license is not required.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.