Service Desk Agent-Technical Support

Position Description:

• In this role, under the direct supervision and with mentoring and guidance, the IT Support technician provides technical support to end users of company workstations, personal computers, hardware, software, peripherals and mobile/cellular devices.
• You will respond to standard questions, issues and problems reported via phone, chat or tickets.
• May investigate and respond to standard requests for information as well as IT issues, questions and problems.
• Assignments are directed at gaining experience in basic techniques and procedures for handling...