Service Coordinator I

Job Summary

Reporting to the Service Coordination Supervisor, the Service Coordinator is primarily responsible for providing the highest quality of customer service by coordinating the daily activities of the field service engineering staff. This role acts as a primary liaison between customers, field service engineers, management, and internal departments such as shipping, technical support, finance/billing, and quality. The Service Coordinator creates and manages service records, schedules engineers for preventive and corrective maintenance events, supports quoting and...