POS software sales

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟮𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭-𝟭𝟮 𝗟𝗣𝗔)

Experience: 1+ yrs

Location: Hyderabad, Telangana, India

Job Type: Full-time

We are looking for a proactive and customer-focused professional to support the delivery and adoption of cloud-based SaaS software solutions across multiple business domains. The role involves working with software platforms designed for restaurant billing, retail billing, hotel management, salon operations, and HRMS .

The ideal candidate will be comfortable understanding customer requirements, supporting software implementation, resolving product-related queries, and helping users effectively adopt cloud-based business applications.

Requirements

Key Responsibilities

• Support customers in understanding and effectively using cloud-based SaaS applications.
• Assist with customer onboarding, implementation, configuration, and product setup .
• Understand customer requirements and map them to available software features and workflows.
• Provide product demonstrations and explain relevant functionality to customers and users.
• Handle customer queries related to software usage, configuration, and day-to-day operations.
• Troubleshoot basic application issues and coordinate with technical teams for complex problems.
• Support customers across business applications covering restaurant, retail, hospitality, salon, and HRMS operations .
• Assist users with billing, reporting, employee management, inventory, and other relevant application workflows.
• Maintain accurate records of customer requests, issues, resolutions, and implementation activities.
• Coordinate with internal Product, Technology, Sales, and Support teams to resolve customer requirements.
• Follow up with customers to ensure issues are resolved and implementation activities are completed successfully.
• Create or maintain basic user guides, FAQs, and support documentation.
• Identify recurring customer issues and communicate product improvement opportunities to relevant teams.
• Ensure timely and professional communication throughout the customer lifecycle.
• Continuously develop knowledge of SaaS products, business processes, and emerging cloud technologies.

What Makes You a Great Fit

• 1+ year of experience in SaaS support, software implementation, customer support, technical support, or a similar role.
• Strong interest in cloud-based SaaS applications and business software .
• Good understanding of software implementation, onboarding, configuration, or customer support processes.
• Strong communication and interpersonal skills with the ability to interact confidently with customers.
• Ability to understand customer requirements and translate them into practical software solutions.
• Strong troubleshooting and problem-solving abilities.
• Comfortable learning new software products and understanding different business workflows.
• Experience with ERP, POS, billing, hotel management, retail, salon, HRMS, or other business applications is an advantage.
• Good documentation and organisational skills.
• Ability to coordinate effectively with customers and internal technical or product teams.
• Strong customer-service mindset with a focus on timely resolution and user satisfaction.
• Ability to manage multiple customer requests and priorities in a structured manner.
• Proficiency with common digital tools, spreadsheets, and business applications.
• Proactive, adaptable, and eager to grow within a technology-driven SaaS environment.