IT Executive

This role is for one of Weekday’s clients Salary range: Rs 400000 - Rs 500000 (ie INR 4 - 5 LPA)

Min Experience: 4+ years Location: Mumbai, Maharashtra, India JobType: full-time

We are looking for a skilled and proactive IT Executive with 4–6 years of experience to manage and support the organization’s day-to-day information technology operations. The ideal candidate will have strong hands-on knowledge of Information Technology, IT infrastructure, systems administration, troubleshooting, hardware and software management, network support, and IT security .

The IT Executive will be responsible for ensuring the availability, reliability, and security of IT systems while providing timely technical support to employees. This role requires strong problem-solving abilities, attention to detail, and the ability to coordinate effectively with internal teams and external IT vendors.

Requirements

Key Responsibilities

• Manage day-to-day IT operations , ensuring smooth functioning of hardware, software, networks, systems, and other technology resources.
• Provide first- and second-level technical support to employees for hardware, software, network, email, system access, and application-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, networking equipment, operating systems, and other IT assets.
• Monitor IT infrastructure, network connectivity, system performance, and availability to identify and resolve issues proactively.
• Manage user accounts, access permissions, email accounts, shared drives, and other IT-related access requirements.
• Maintain accurate records of IT assets, licenses, warranties, configurations, and inventory.
• Coordinate with external vendors and service providers for hardware procurement, software licensing, internet connectivity, AMC services, and technical support.
• Assist in implementing and maintaining IT security practices, including access controls, antivirus solutions, endpoint protection, backups, and security updates.
• Perform regular system updates, software installations, patch management, and preventive maintenance.
• Support data backup and recovery processes and help ensure business continuity of critical IT systems.
• Identify recurring technical issues and recommend improvements to enhance system reliability and employee productivity.
• Assist in implementing new IT systems, applications, infrastructure upgrades, and technology initiatives.
• Prepare and maintain IT documentation, troubleshooting guides, system records, and standard operating procedures.
• Ensure compliance with internal IT policies, security standards, and organizational procedures.
• Coordinate with different departments to understand their technology requirements and provide appropriate IT solutions.

Must-Have Skills

• Information Technology
• IT Operations & Support
• Hardware and software troubleshooting
• Desktop and system administration
• Network troubleshooting and connectivity management
• Windows operating systems and common business applications
• User account and access management
• IT asset and inventory management
• IT security and endpoint management
• Backup and system maintenance
• Vendor and service-provider coordination
• Strong analytical and problem-solving skills

Good-to-Have Skills

• Knowledge of cloud platforms and SaaS applications
• Familiarity with Microsoft 365 administration
• Exposure to Active Directory, DNS, DHCP, VPN, and LAN/WAN environments
• IT helpdesk or ticketing systems experience
• Knowledge of cybersecurity best practices
• ITIL or other relevant IT certifications

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Computer Applications , or a related discipline.
• 4–6 years of relevant experience in IT / Information Technology operations and support.
• Strong communication and interpersonal skills with the ability to work with users across different departments.
• Ability to prioritize multiple technical issues, manage deadlines, and work effectively in a fast-paced environment.
• A hands-on, service-oriented approach with strong ownership of IT operations and problem resolution.