Department Manager - Jewellery

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟳𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟳 𝗟𝗣𝗔)

Experience: 5+ yrs

Location: Bilaspur, Chhattisgarh, India, Nashik, Guwahati, Cuttack, muzaffurpur, Bhubaneswar, Odisha, India

Job Type: Full-time

We are looking for an experienced and results-oriented Department Manager to lead sales, operations, customer experience, inventory management, and team performance within a jewellery retail environment.

The ideal candidate will have strong experience in jewellery or organised retail , with the ability to drive departmental sales while maintaining high standards of customer service, operational discipline, inventory accuracy, and security. This role requires a hands-on leader who can motivate sales teams, analyse performance, and contribute to overall store growth.

Requirements

Key Responsibilities

• Drive departmental sales performance and achieve monthly and annual revenue targets.
• Monitor key sales KPIs including conversion rate, Average Bill Value (ABV), and Units Per Transaction (UPT) .
• Drive sales across gold, diamond, platinum, and other jewellery categories.
• Identify opportunities for upselling, cross-selling, repeat purchases, and customer retention.
• Monitor individual sales performance and implement coaching or improvement plans where required.
• Lead, motivate, and supervise sales executives and other department team members.
• Conduct daily team briefings and allocate individual sales targets.
• Train team members on jewellery product knowledge, customer handling, selling techniques, and service standards.
• Manage staff schedules, attendance, floor deployment, and daily manpower requirements.
• Support the Store Manager in maintaining productivity, discipline, and overall store performance.
• Ensure customers receive a premium and personalised shopping experience.
• Handle customer complaints, escalations, enquiries, and service-related issues professionally.
• Build relationships with high-value, repeat, and prospective customers.
• Ensure timely follow-up on customer enquiries, orders, occasions, and potential purchases.
• Monitor stock availability, merchandise movement, display standards, and product presentation.
• Coordinate stock replenishment and inter-store transfers as required.
• Ensure accurate inventory records and support regular stock audits.
• Maintain proper handling, documentation, and security of high-value jewellery.
• Identify fast-moving and slow-moving products and communicate relevant insights to management.
• Ensure adherence to SOPs, retail processes, jewellery security, loss-prevention, and operational guidelines.
• Monitor billing accuracy, documentation, daily reporting, and store opening and closing procedures.
• Prepare and review daily, weekly, and monthly sales and performance reports.
• Analyse product-category performance, conversion, team productivity, and target achievement.
• Share performance insights and recommendations with the Store Manager.
• Identify opportunities to improve departmental processes, customer experience, sales productivity, and operational efficiency.

What Makes You a Great Fit

• 5+ years of experience in retail sales, store operations, or a similar customer-facing environment.
• Strong experience in jewellery retail or organised retail is strongly preferred.
• Previous experience as a Department Manager, Floor Manager, Assistant Store Manager, Team Leader, or similar retail leadership role will be an advantage.
• Strong knowledge of jewellery products including gold, diamonds, platinum, and other precious jewellery categories .
• Proven ability to achieve sales targets and improve departmental performance.
• Strong understanding of retail KPIs including conversion rate, ABV, UPT, customer satisfaction, and team productivity.
• Experience managing, motivating, coaching, and developing frontline sales teams.
• Strong customer relationship-management skills, particularly with high-value and repeat customers.
• Good understanding of inventory management, stock reconciliation, merchandise movement, and loss prevention.
• Strong awareness of jewellery security, operational controls, and SOP compliance.
• Excellent communication, interpersonal, negotiation, and customer-handling skills.
• Strong analytical and problem-solving abilities with a results-oriented approach.
• High attention to detail, organisation, discipline, and process orientation.
• Ability to manage multiple priorities while maintaining high standards of customer service and operational execution.
• Proficiency with POS, inventory management, and retail reporting systems .
• Comfortable working in a target-driven and fast-paced retail environment.
• Strong ownership mindset with the ability to independently manage a department while supporting overall store objectives.
• Graduate degree or equivalent qualification is preferred.