Customer Support - UK

Description

Our client is looking for a highly professional, articulate and customer-focused Customer Support / Client Experience Specialist to support customers across multiple communication channels.

This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across Zendesk, WhatsApp, SMS, email, social media and virtual support calls , helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.

Previous customer service experience is not essential . The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.

A completed university degree is an essential requirement for this position.

Requirements

Key Responsibilities

• Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
• Respond to customer enquiries promptly, professionally and accurately.
• Assist customers with questions, concerns and general product or service-related support.
• Take ownership of customer queries and follow them through to resolution.
• Handle complaints calmly and professionally while maintaining a positive customer experience.
• Identify customer needs and provide clear, practical solutions.
• Escalate complex queries appropriately when required.
• Maintain accurate records of customer interactions and follow-ups.
• Learn and follow internal customer support processes, workflows and SOPs.
• Work closely with the wider team to ensure consistency across customer communication.
• Identify recurring customer issues and provide feedback that could improve the overall client experience.

Essential Requirements

• Completed university degree – essential.
• Excellent written and spoken English.
• Strong verbal communication and interpersonal skills.
• Professional, confident and comfortable communicating directly with customers.
• Strong problem-solving and critical-thinking skills.
• High level of attention to detail and organisation.
• Ability to remain calm and structured when dealing with customer complaints or challenging conversations.
• Comfortable communicating across multiple digital channels.
• Tech-savvy and able to learn new platforms and systems quickly.
• Reliable, proactive and able to take ownership of outcomes.
• Comfortable working independently within a fully remote environment.
• Available to work Tuesday–Saturday on an ongoing basis.