Technical Specialist Donor

Subject matter expert in collecting blood products, including phlebotomy, and compliance. Consistently strives to enhance existing services and influence resulting action plans. Organizes processes around the customer taking account of difficult and sensitive issues to meet their needs. Manages customer service expectations and monitors customer service delivery by others. Works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative, teamworking spirit. Responsible for training or mentoring team members and may serve as interim Team Lead. Objectively reviews difficult work problems, obtaining cooperation or approval.