Hospital Relations Specialist

Responsible for assessing customer needs and recommending plans to achieve exceptional customer relationships, strengthen service performance, and support retention for Blood Services customers. As part of the Client Success function, supports customers through activation, ongoing lifecycle management, and retention by serving as a liaison between customers, Blood Services leadership, and other Versiti teams. Communicates customer needs and expectations, supports customer issue resolution, monitors customer satisfaction and performance, and contributes to customer implementation and growth initiatives.