Customer Quality Lead

Your mission Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries. Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives. Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong zero-defect culture. Your profile Key Responsibilities

• Own Customer Quality for rolling stock/train projects.
• Ensure right-first-time, safe and compliant train delivery .
• Act as the primary quality interface with customers .
• Lead customer complaints, RCA, 8D, CAPA and closure .
• Drive customer satisfaction, quality KPIs and punch-point reduction .
• Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements .
• Lead final inspection, testing, acceptance and quality release .
• Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.
• Identify critical quality risks and initiate containment/escalation when required.
• Drive continuous improvement, lessons learned and defect prevention .
• Lead, mentor and develop the Customer Quality team .
• Prepare and present quality performance reports to management and customers .

Minimum Qualification / Experience & Competency:

• Education & Experience: Bachelor’s degree with  14+ years or Diploma with  18+ years of experience, preferably in Mechanical/Electrical Engineering.
• Industry Experience: Minimum  8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components.
• Quality Expertise: Strong knowledge of  ISO 22163 (IRIS) and Quality Management Systems.
• Customer Focus: Strong customer orientation with proven experience in  customer complaint and quality issue resolution .
• Technical Skills: Hands-on experience in  RCA, 8D, CAPA, audits, inspections and quality improvement .
• Communication: Excellent  reporting, presentation, stakeholder management and communication skills .
• Leadership: Ability to lead cross-functional teams and drive a  zero-defect and continuous improvement culture .

Why us?

• Lead a nationally significant railway project with transformative potential.
• Engage with advanced technologies and industry-leading experts.
• Thrive in a dynamic, supportive, and growth-oriented work environment