Strategic Customer Success Manager, Global Accounts

Waters is transforming how the world's leading pharmaceutical organizations leverage cloud-enabled informatics, connected laboratory technologies, and subscription-based software solutions. As adoption of Empower Subscription offerings and waters_connect applications accelerates across strategic enterprise customers, we are investing in a dedicated Customer Success capability to drive adoption, value realization, retention, and growth. Working across executive, business, and technical stakeholders, the Senior Customer Success Manager partners with Sales, Professional Services, Product Management, Support, and R&D to accelerate customer outcomes and support Waters' long-term cloud and subscription growth strategy.