Sr Technical Support Manager, Commercial HVAC
- Lead, coach, and develop a technical support team responsible for assisting customers, contractors, sales partners, and internal stakeholders.
- Drive a customer-first support culture focused on responsiveness, accuracy, professionalism, and practical problem-solving.
- Provide strategic guidance, coaching, and oversight to technical support and field services teams, establishing and managing key performance indicators (KPIs) to drive day-to-day operational performance, queue management, case quality, escalation resolution, service expectations, accountability, and continuous...
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