Help Desk Technician II

We are seeking a customer-focused and technically skilled Helpdesk Technician to provide onsite IT support for employees across IDEMIA Public Security (IPS) in our Brentwood, TN Office. This role serves as the first point of contact for end-user technology support, ensuring employees have the tools, systems, and technical assistance needed to perform their jobs effectively. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment and is committed to delivering exceptional customer service while maintaining IT standards, processes, and security protocols.