Head of IT Service Delivery

Within Global Digital Workplace, the Head of Service Delivery Manager owns how IT services get delivered end to end: what gets measured, what "good" looks like, and how consistently it is met. You will own service performance, the operating model, and the outcome and you will be close enough to day-to-day operations to know whether what is running is actually working. This is a role for someone who wants both depth and scope. You will be hands-on in service operations incident, problem, and change management,...