Workforce Management Manager

The Workforce Management Manager leads workforce planning, scheduling, and real-time management for assigned client accounts. The role translates client demand into staffing plans, manages productive-hour delivery, and directs workforce management supervisors, schedulers, and analysts. The manager partners with Operations and clients to address coverage risks, maintain accurate workforce data, and meet agreed service level and reporting requirements.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender...