Senior Service Desk Technician

Verathon is seeking a Senior Service Desk Technician to join the Information Technology (IT) team in Bothell, WA. This role serves as the final escalation point for the Service Desk's most complex technical issues, applying considerable judgment and initiative to resolve problems, improve processes, and mentor Tier I-III technicians as an informal team leader. The role also helps coordinate coverage and after-hours support across Bothell, Burnaby, and Amsterdam, and keeps the Service Desk Manager informed through regular reporting on Service Desk metrics, KPIs, and staffing needs. The successful candidate brings sound technical judgment, proactive communication, and the reliability to operate effectively with...