Product Quality Assurance Manager

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client
• Strong training and facilitation skills, with the ability to conduct effective Knowledge Transfer (KT) sessions and upskill team members and stakeholders

Work Set-up:

• Hybrid set-up
• October: On-site training in Singapore (travel provision included).
• November – December: Continuation of training on-site in Manila.
• Standard work arrangement resumes thereafter, in line with the assigned project’s requirements.

Requirements, Duties and Responsibilities:

• Lead by example in performing mobile and web software testing, verification and validation
• Set the best practices and highest standards for quality management governing project deliverables and how requirements of the project will be achieved
• Prepare team plan for implementation and maintenance particularly of the Automated Test Suite including the DevOps pipeline
• Perform project and team management of QA automation projects (monolithic, frontend, microservices, API) by having full responsibility for the quality of work, overseeing day-to-day-activities, providing progress reports, and maintaining effective communication with client counterpart
• Perform his/her duty as the main quality gate keeper and take the full ownership of all QA activities within the agile team assigned to him/her
• Play a key role in ensuring appropriate standard of quality assurance implemented in all Test Phases
• Act as quality advocate on behalf of the Client(s) and internal stakeholders, to confirm the delivered product solution fits for purpose and meet the business requirement
• Closely collaborate with all other team members (scrum master, developer, business and project stakeholders)
• Being positive and solution-oriented towards team members and stakeholders
• Exercise critical, quality-oriented and skeptical thinking about the product solution
• Participate in the daily stand-up meeting, presents testing progress and challenges
• Actively acquire information from stakeholders rather than relying entirely on written specifications
• Work effectively to define testable user stories, and to prepare test scenarios and test cases
• Execute and automate test cases
• Accurately evaluate and report test results, test progress and product quality
• Responding to change quickly, including changing, adding or improving test cases
• Implement a well-structured approach to test defect management and incident reporting
• Constantly look at ways to improve processes and deliverables
• Plan and organize their own work
• Ensure effective issue escalation when there is a significant threat to delivery
• Communicate progress to stakeholders
• Keep abreast of new digital product and technology trends that may significantly affect the operations of the Client
• Keep up to date on training and continuous personal development plans
• Assist in pre-sales, post-sales and product development to win and maintain clients
• Align with the culture of the company
• Participate in company events that foster camaraderie and build rapport and teamwork
• Communicate regularly and effectively with Client and customers as needed
• Familiarity and relevant experience with the insurance industry
• Conduct Knowledge Transfer (KT) sessions and training for team members and stakeholders, including during the Singapore (October) and Manila (November–December) training engagements.
• Develop and deliver training materials, guides, and documentation to support upskilling and smooth knowledge handover.

Requirements

Qualifications:

• 5+ years of experience in quality assurance or software testing, with at least 2 years in a QA leadership or management role
• Proven experience building and leading a QA team, including hiring, mentoring, and performance management
• Strong understanding of manual and automated testing methodologies across web and/or mobile applications
• Hands-on experience with test automation frameworks (Selenium, Cypress, Playwright, or similar)
• Experience designing and maintaining test plans, test cases, and QA documentation
• Familiarity with CI/CD pipelines and integrating automated testing into deployment workflows
• Solid understanding of the software development lifecycle (SDLC) and Agile/Scrum methodologies
• Experience with bug tracking and test management tools (Jira, TestRail, Zephyr, or similar)
• Strong analytical and problem-solving skills, with a keen eye for detail
• Excellent communication skills and the ability to collaborate cross-functionally with engineering, product, and design teams
• Experience defining and tracking quality metrics (defect rates, test coverage, escaped defects, etc.)
• Contributions to open-source projects or a strong personal project portfolio
• Prior experience mentoring or leading engineers
• Strong communication skills and comfort working in a collaborative, fast-paced environment
• Ability to thrive in a fast-paced environment while managing competing priorities and driving successful project outcomes.
• Prior experience conducting Knowledge Transfer (KT) sessions, training, or facilitation for teams and/or clients is highly preferred.
• Willingness and availability to travel to Singapore for training in October, and to continue training in Manila from November to December.