Dispute Resolution Team Lead

The Dispute Resolution Team Lead is responsible for leading and supporting a team of dispute agents in the review, research, and resolution of customer transaction disputes in accordance with regulatory requirements and internal procedures. This role provides oversight across multiple dispute channels, including debit card (POS), ACH, check, and other transactions, ensuring accuracy, timeliness, and a high standard of customer service. The Team Lead serves as a working leader, managing escalations, supporting daily operations, and driving performance, quality, and compliance across the team.