Helpdesk Assistant (Fulltime)

Need Jr & Sr Helpdesk Support

Title : Jr. Helpdesk Assistant

Position : Full-Time with our client Location : cherry hill, NJ

Salary : Market (Best possible)

Requirements

Job Description:

• Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• When necessary provide onsite support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on call schedule.
• Performs other duties and responsibilities as assigned by the MSP Manager.