Digital Media Operator

Your Responsibilities

Digital Media

• To ensure client’s orders and material are processed ready for ingest, and communicate

any problems/issues with the client effectively and in a timely manner. To assist clients

with all aspects of their order or any queries they may have.

• ingesting material, to the highest quality, into the system ensuring high

productivity at all times with a constant flow of ingestion.

• FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest;

various post-production techniques

• to ensure client’s orders and material are processed ready for ingest
• to constructively and proactively liaise within the team to ensure material is ingested

and work is completed within SLA

• to communicate any problems/issues effectively and in a timely manner
• Fixing and Creating broadcast compliant files for delivery using post production tools
• to constructively and proactively liaise within the Production team to ensure material is

ingested and work is completed within timeframes, customers are advised and charged

appropriately for fixes.

• Maintain current clients & revenues by playing your part in ensuring the smooth running

ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

Operational Efficiency

• Ensure low error rate – Check material is available for ingestion within SLA
• Always work efficiently and effectively, using correct workflow and work procedures
• Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed

escalation routes

• In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's

requirements.

• Executing the following tasks in a proficient manner: Ftp and nVerge administration;

Transcoding; QC and reporting; Digital File Review and Ingest; various post-production

techniques; other tasks that should become relevant to the role from time to time.

• Ensure you have the information and materials to complete the task to a satisfactory

quality within the given timeframe, if not then you must raise this with Traffic at the

earliest opportunity.

• Use all the technical tools efficiently and consistently and maintain an organized,

structured and repeatable workflow

• Follow Ingest Standard Operating Procedures
• Communicate promptly and courteously in a helpful and professional manner to Traffic

or other stakeholders.

• Ensuring that you maintain a customer-focused orientation at all times.

Documentation

• Issue a QC report for each clock on each order.
• Assist in creating and maintaining checklists and SOP's
• File a fault report for any software or hardware deficiency
• Understand that the Ingest department is part of a bigger chain of activities and

some flexibility may be needed to aid other departments in meeting their own

targets, whilst not compromising the aboveBe a part of a scheduled shift rotation

• Assignments as required and relevant by Management
• Achieve the KPIs

Requirements

Skills & Experience Needed

Ideally you would currently be working in production, broadcast engineering, video editing

or related industries

• A minimum of 3 years experience in Ingest/ Post production services.
• A background in advertising or media AV support is as knowledge of Broadcaster,
• Advertising and Post House operations or workflow is a advantage
• Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
• Good knowledge of broadcast file formats; MXF, MOV etc.
• Good knowledge of Adobe Premiere
• Basic understanding of Adobe Audition and audio editing software
• Good knowledge of Transcoders and File creation techniques
• Good Understanding of Containers, codecs and encoding techniques

Optional:

• Good knowledge of After Effects, Photoshop

o Editing toolkits, updating graphics, text layers

o Good knowledge of Adobe ecosystem

• Candidates must be eligible to work and live in the country of employment.