Sales Operations Executive

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Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.

Job Purpose The Sales Operations Executive will be focused on in-store execution across our customers and varied channels, ensuring Twinings execute with excellence through our third-party field provider. They will be accountable to delivering our agreed plan with 95%+ compliance.

This is an office based role (hybrid working) with some site visits to shadow and work with the Field team to ensure they have all the tools required to successfully drive growth.

Working closely with the Twinings Sales team, the role will consolidate the internally agreed execution priorities and ensure the smooth execution of field activities via structured quarterly cycle priorities that they will own.

This role will be responsible for selected Multiple Store Ownership (MSOs) account management within the Independents channel. They will support these customers by identifying opportunities to mutually drive growth in partnership and embedding this into annual trade plans. They will also be responsible for the administration requirements including product new line forms and monthly claims.

This role involves strong collaboration skills and coordination with various internal functions, to ensure effective field operations and growth with our Independents grocery channel.

Fundamentally, this role will:

• Build strong relationships internally, focusing on Sales, Category and Marketing teams.
• Maintain and further enhance our partnership with our third-party field provider – ensuring all KPIs are met within agreed timeframes.
• Drive sales growth in selected Independents MSOs via embedding our wider independents channel strategy into detailed customer plans.