Strategic Account Manager

Objectives

• This is a quota carrying role
• Serve as the main point of contact in all matters related to client concerns and needs to include contract, invoicing, product, training
• Build and strengthen client relationships to achieve long-term partnerships and drive revenue generation and growth
• Have a deep understanding of all of the key account attributes, keeping track of any contract updates and renewal dates, open discussions about new products, new business initiatives, their internal staff moves, other technology utilized etc…
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of TT products and service offerings to better upsell and cross-sell to clients