Spa Coordinator

*Schedule will vary. Weekends and holidays required.

Why The Global Ambassador:

• Competitive compensation
• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
• Paid time off eligibility for those working 32+ hours per week
• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World  and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

• Coordinate and manage all wellness and spa appointments, ensuring a seamless and elevated scheduling experience for guests and members
• Enhance the overall wellness experience by maintaining a calm, professional, and welcoming spa environment
• Serve as a primary point of contact for guests and members, responding to questions, requests, and concerns with care and attentiveness
• Handle sensitive guest and staff matters with discretion, diplomacy, and confidentiality
• Support retail operations by assisting with product selections and processing purchases
• Accurately process payments for spa services and retail transactions
• Perform opening and closing duties while maintaining organization and operational standards
• Demonstrate a genuine passion for wellness and a commitment to delivering exceptional guest and member experiences

Qualifications

• Previous experience in a spa, resort, or hospitality setting preferred
• Strong verbal and written communication skills with the ability to engage both internal teams and guests
• Exceptional customer service mindset with a calm, professional approach
• Proficiency with computers and scheduling systems; Book4Time experience preferred
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Previous retail experience with the ability to assist guests confidently
• Professional appearance, discretion, and enthusiasm for wellness and guest experience

The Global Ambassador is an Equal Opportunity E- Verify Employer. Proof of eligibility to work in the United States is required.

Pay Range

$20.50 $20.50 USD