Utilities Coordinator

Are you a confident, organised and commercially minded person looking to build a career in property?

The Arch Company is the UK’s largest small business landlord. We manage a unique portfolio of over 5,000 railway arches, business estates and historic station buildings. Backed by Blackstone, we’re investing in our estate to support entrepreneurs and create thriving communities.

Role Purpose

• Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence.
• Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
• Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
• Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
• Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
• Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
• Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
• Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.