Desktop Support Technician I - Junior

As a Tier I Junior Support Technician you will provide high-quality front-line technical assistance to users across the client's environment, supporting COTS applications, Windows and macOS systems, mobile devices, printers, and peripherals in a fast-paced service desk setting. This role focuses on routine issue resolution and escalation of more complex cases in a timely and quality manner. You will need to exhibit exceptional customer-handling skills, with a razor focus on customer satisfaction, and with the requisite white-glove VIP attention to timeliness, professional demeanor, and discretion.