Russian Speaking Technical Support Analyst

Russian-Speaking Technical Support Analyst

Location: Budapest, Hungary Work arrangement: Hybrid Languages: Russian C1 or above | English B2 or above

Do you enjoy solving technical problems and helping people? Join transcosmos Europe in Budapest and support Russian-speaking customers with product-related questions and technical issues.

Your responsibilities

• Provide technical support to customers in Russian.
• Guide customers through troubleshooting steps with clear, easy-to-follow instructions.
• Identify issues, find appropriate solutions, and escalate more complex cases when needed.
• Keep accurate records of customer interactions and the steps taken to resolve issues.
• Collaborate with colleagues and internal teams in English.

Requirements

What we’re looking for

• Russian at C1 level or above , with strong spoken and written communication skills, as your main working language.
• English at B2 level or above for internal communication.
• A customer-focused approach, patience, and a willingness to help.
• An interest in technology and a structured approach to problem-solving.
• Confidence using computers and learning new systems.
• Availability to work in a hybrid arrangement in Budapest.

Previous experience in customer service or technical support is an advantage.

Benefits

Why join us?

• Hybrid working in Budapest.
• An international, multilingual team.
• Cafeteria
• Private Health Insurance
• The opportunity to use your language skills every day.
• A role where you can develop your technical troubleshooting and customer support skills.

Interested? Apply with your English CV — we look forward to hearing from you!