Loans Administration Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania. We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Loans Administration Specialist to join our Team in Greece!

What You Get To Do In This Role

• Participate in all projects related to Loans, collaborate with program delivery teams and the business to identify current gaps and opportunities to enhance customer and agents experience
• Fulfill customer requests regarding their approved loans such as early repayments, cancellations, data updates, monthly statements generation etc
• Respond with high-quality professionalism to e-mails and questions sent by customers and/or other business units, related to the loan products
• Prepare reports and orders for the Accounting department to issue invoices and/or proceed with payments to the merchants and other contractors
• Prepare ad-hoc reports and other information requested by other colleagues and managers
• Assist in preparation processes or/and update the internal rules and procedures, which regulate the daily activities of the department
• Ensure timely and correct disbursements for the approved customers’ loans
• Ensure proper recognition of the payments performed by the customers through the available channels
• Perform archiving of the entire departmental documentation and be responsible for its proper storage
• Communicate and provide methodological assistance within the scope of competence to the Bank's managers and employees