UK/US/AU Collections Specialist - Quezon City (40K Sign-On Bonus)

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least High School (Old Curriculum) or Senior High School (New Curriculum)
• At least 1 year of US/AU collections experience in the banking or financial services industry OR 1 year of UK collections experience in any industry OR 1 year of US/UK banking and telephony experience within mortgage banking or similar roles
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Sign-On / Retention Bonus
• Complexity Allowance
• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.