Group Lead - Retail (Centris, QC)
This posting is no longer listed as live. It may already be filled.
Work Setup: Onsite
Location: Centris, QC
Schedule: Shifting schedule
Qualifications:
- Bachelor's Degree
- 4 to 6 years of contact center experience, including 2 to 3 years in a supervisory role
- Excellent verbal and written communication skills
- Strong leadership, coaching, and people management skills
- Customer service and service recovery expertise
- Problem-solving and analytical mindset
- Ability to manage performance, mentor teams, and handle escalations
- Strong interpersonal, decision-making, and stakeholder management skills
- Adaptable, detail-oriented, and able to thrive in a fast-paced environment
- Proficient in MS Office and online tools
- Fluent/native speaker of the required language
- Ability to develop action plans, meet KPIs, and effectively communicate with clients and end users
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