Customer Service Specialist Bilingual (Spanish) | BGC Taguig

Work Setup: 100% Onsite (BGC Taguig)

Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed

Requirements:

• College graduate/Completed 1st Year
• Must be fluent in Speaking, writing and reading Spanish
• At least 12 months customer facing work experience from any industry
• Conversant in English as secondary language
• Willing to work onsite in BGC, Taguig City
• Can start ASAP.

Responsibilities:

• Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience.
• Research solutions to resolve issues, educate clients, and promote products and services.
• Identify customer needs and offer tailored solutions.
• Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations.
• Meet KPIs and SLAs to ensure high client satisfaction.
• Follow program procedures while managing assigned and ad hoc tasks effectively.