Customer Experience Support Analyst

The CX Support Analyst will have the opportunity to use their skills to provide front-line application support for customers and employees with all CX Systems. These include our Quote and Order Management Systems, Web Applications and Mobile Solutions. The analyst will be responsible for handling a multi-channel intake of Phone Calls, Emails, and Business Chats, diagnosis of problems and solutioning.

The right candidate will offer patience, technical guidance, and rapid response to customers ensuring they are able to use our tools effectively while...