ITSM Platform Engineer II

The ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts, resolving complex platforms, integration, and data issues before engaging vendors. Acting as a key bridge between architects, vendors, analysts, and business stakeholders, this role translates requirements into scalable technical solutions while balancing platform standards, operational needs, and long‑term architecture. This position requires strong technical depth, systems thinking, and the ability to work independently within established governance and architectural guidance.