IT Analyst-ITSM Platform Support

The IT Analyst ITSM Platform Support is an entry‑level role designed for individuals beginning their career in IT service management and enterprise platforms. The position provides structured, hands‑on exposure to the ITSM platform while developing both technical skills and business acumen under the guidance of senior analysts and platform owners. This role focuses on learning how technology enables business services, how ITSM processes support employee experience, and how platform decisions align with operational and organizational needs. The IT Analyst builds foundational technical capability while gaining an understanding of stakeholder needs, service outcomes, and value delivery.