Medical Receptionist & Scheduling Coordinator (Epic EMR and Orthopedic practice)

About the Role

We are seeking a patient-focused, organized Medical Receptionist & Scheduling Coordinator to manage high-volume inbound/outbound calls and front-desk administrative operations.

In this role, you will be the primary voice and digital receptionist for our practice, handling approximately 60–70 calls per day . You will schedule routine patient appointments, route clinical messages, update patient demographic data, and assist with insurance verification—all directly within the Epic EMR platform.

Requirements

Key Responsibilities

1. Call Management & Patient Communications

• Manage a steady volume of 60–70 inbound and outbound patient calls daily with a warm, professional, and efficient phone presence.
• Answer patient inquiries, provide visit logistics, and accurately triage and route messages/clinical questions to the appropriate care team members.

2. Appointment Scheduling & Calendar Management

• Schedule routine patient appointments, follow-up visits, and consultations in strict accordance with provider scheduling templates.
• Perform outbound recall and confirmation calls to minimize no-shows and keep clinic calendars optimized.

3. Epic EMR & Data Management

• Maintain and update patient demographic details, contact information, and insurance records in Epic .
• Document all phone interactions, patient requests, and message routing within Epic accurately and in real time.

4. Front-Desk & Insurance Verification Support

• Perform basic insurance eligibility and benefits verification prior to scheduled appointments.
• Collect required patient forms, updated ID/insurance cards, and general registration paperwork.
• Assist with ad-hoc administrative and virtual front-office tasks as needed to ensure smooth practice workflow.

Qualifications & Requirements

• EMR Requirement: Direct hands-on experience using Epic EMR for scheduling and patient chart management.
• Call Volume Experience: Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting.
• Front-Desk Competencies: Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows.
• Communication Skills: Clear, empathetic, and professional English verbal communication skills.
• Organization: Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment.