Senior Product Manager | Ride Experience

As a Senior Product Manager for Ride Experience, you will own critical parts of the Snapp ride journey, ensuring a clear, reliable, and seamless experience for passengers and drivers throughout the active ride lifecycle, from driver acceptance and pickup through in-ride tracking and completion. You will define the product strategy and roadmap for these domains, identify high-impact customer and marketplace problems, and lead cross-functional teams throughout the entire product lifecycle, from discovery to delivery and continuous improvement.

• Own and maintain the product strategy and roadmap for Ride Life Cycle, Ride Tracking, and Ride Presenter, ensuring priorities are aligned with customer needs, marketplace dynamics, and broader company objectives.
• Build a deep understanding of the passenger and driver experience throughout the active ride journey, including acceptance, arrival, pickup, boarding, in-ride tracking, and completion.
• Identify and prioritize opportunities to reduce uncertainty, pickup friction, tracking issues, cancellations, and customer support contacts, translating customer and marketplace problems into clear product initiatives.
• Lead product discovery across customer and operational problems, using quantitative data, customer research, support insights, operational feedback, and market analysis to identify needs, validate opportunities, and shape solutions.
• Define clear product goals, success metrics, diagnostic metrics, and marketplace guardrails for each initiative, ensuring decisions and trade-offs are guided by measurable outcomes and reliable evidence.
• Build strong working relationships with Engineering, Design, Data, Marketing, Operations, Customer Support, and other product teams to align priorities, manage dependencies, and deliver scalable solutions.
• Translate product strategy into clear requirements and actionable delivery plans, making informed trade-offs and maintaining alignment among technical and business stakeholders throughout execution.
• Monitor product performance after launch, investigate unexpected behaviour, and drive continuous improvement based on performance data, customer feedback, and operational insights.
• Develop a longer-term vision for Ride Experience, identifying opportunities to make the Snapp ride journey more dependable, transparent, and intelligent for both passengers and drivers.