Regional Key Account - Comercial

Mission of the role:

Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.

Key responsabilities:

• Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.
• Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.
• Promote advanced product usage and ensure clients derive maximum value from the solution.
• Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.
• Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.
• Lead client training sessions, product demos, and technical presentations to foster solution adoption.
• Prepare client-specific reports, strategic recommendations, and tailored action plans.
• Negotiate and close agreements within internal commercial policies.
• Conduct regular client visits to strengthen relationships and ensure satisfaction.
• Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.

Competencies:

• Understanding of the electrical market and industrial applications
• Sales and negotiation techniques for technological solutions
• Competitive and regulatory landscape analysis
• Commercial reporting and analytics
• Digital literacy and CRM usage
• Customer empathy and service orientation
• Influencing and negotiation skills
• Active listening and problem solving
• Strategic thinking and results orientation
• Autonomy, initiative, and collaborative mindset

Required qualifications:

• 2 to 5 years of experience in a similar role
• University degree in Engineering or related field
• Experience in industrial or technological environments
• Advanced level of Spanish and/or Catalan
• Advanced level of English (C1)

Valuable assets:

• Knowledge of the electricity market
• Experience in managing key accounts or complex technical sales
• Additional European languages