Administration Assistant / PA

Job Description Unleash your potential and join the team redefining the future of administration !

Who We Are

At  SmartPA , we  don’t  just provide support – we transform it.

Our mission is  simple  yet bold : to redefine administrative and PA services through innovative thinking,  cutting-edge   technology   and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail,  we’re  the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at  SmartPA  are ever the same !  As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If  you’re  ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills What  You’ll  Do

The  Centre of Excellence (COE)  is the  driving force behind   SmartPA , where strategy comes to life. As part of this dynamic, client-facing department,  you’ll  be the heartbeat of our business  – delivering  high-impact, tailored support to  a key  client  account  daily.

In the role of  Business Support Executive ,  you’ll  play a pivotal role in providing bespoke solutions to a variety of stakeholders.  You’ll  tackle  real challenges ,  establish  meaningful  relationships  and make a tangible difference to client success.

Here’s  what your day-to-day will look like:

Collaborate & Innovate

• Work within our agile pod structure to deliver  comprehensive and  seamless support across a variety of tasks and projects  for stakeholders.
• Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
• Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.

Manage Key Tasks with Excellence

• Complete tasks such as  diary management, schedul ing  and handl ing  email correspondence with precision and professionalism ,  keeping everything on track for your client.
• Prepare,  format  and edit documents to meet the highest standards ,  ensuring consistency and quality in every deliverable.
• Perform  accurate  data entry and reporting, ensuring all insights are actionable and  timely .

Support Business Growth

• Identify  inefficiencies and proactively recommend process improvements, helping us work smarter.
• Assist  in creating workflows, automating repetitive  tasks  and embedding best practices across your client’s operations.

Be a Relationship Builder

• Act as a trusted partner to your client,  anticipating  needs and consistently exceeding expectations.
• Represent  SmartPA’s  values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables.

Stay Adaptable

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

Experience About You

We’re  looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

What  You’ll  Need

Your experience is  key, but your attitude is what sets you apart.

Essential:

• Proficiency  in MS Office  ( especially Outlook, Word, and Excel ) .
• Proven experience in diary management, data handling   and project coordination.
• A track record  of meeting tight deadlines and juggling competing priorities.

Desirable:

• Familiarity with Google Suite ,  CRM platforms  and booking systems.
• Background in office management ,  account management, or similar.
• Experience in process improvement and creating efficiencies.

Work Remotely Yes. Salary £25,000 - £35,000 Schedule Monday - Friday, 9am - 5.30pm (core hours are 10am - 4.30pm) What s in it for you? What’s  in It for You?

At  SmartPA , we believe in rewarding talent and  supporting your growth:

• Competitive Salaries
• Yearly Bonuses  based on company, department, and individual performance.
• Remote Work .
• Flexitime Initiative : Work when  you’re  most productive (core hours: 10:00–16:30).
• 33 Days Holiday : Because rest fuels greatness.
• Growth Opportunities : Develop your skills, advance your  career  and grow with a company reshaping the industry.

How to Apply Our Recruitment Process Please submit your CV along with a cover letter outlining how your skills, experience and achievements align with the essential requirements of the role.

Throughout the recruitment process, we will assess candidates against the key competencies and responsibilities outlined in the job profile.

The selection process consists of two interview stages and skills testing. Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to our  recruitment@smart-pa.com  inbox.