Administration Assistant / PA

Job Description Unleash your potential and join the team redefining the future of administration !

Who We Are

At  SmartPA , we  don’t  just provide support – we transform it.

Our mission is  simple  yet bold : to redefine administrative and PA services through innovative thinking,  cutting-edge   technology   and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail,  we’re  the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at  SmartPA  are ever the same !  As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If  you’re  ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills What  You’ll  Do

The  Centre of Excellence (COE)  is the  driving force behind   SmartPA , where strategy comes to life. As part of this dynamic, client-facing department,  you’ll  be the heartbeat of our business  – delivering  high-impact, tailored support to  clients daily.

In the role of  Business Support Executive ,  you’ll  play a pivotal role in providing bespoke solutions  for  a  key  client  account .  You’ll  tackle  real challenges ,  establish  meaningful  relationships  and make a tangible difference to client success.

Here’s  what your day-to-day will look like:

Collaborate & Innovate

• Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines.
• Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery.
• Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts.

Manage Key Tasks with Excellence

• Complete tasks such as  diary management, schedul ing  and handl ing  email correspondence with precision and professionalism ,  keeping everything on track for your client.
• Prepare,  format  and edit documents to meet the highest standards ,  ensuring consistency and quality in every deliverable.
• Perform  accurate  data entry and reporting, ensuring all insights are actionable and  timely .

Support Business Growth

• Identify  inefficiencies, proactively recommend improvements, and  assist  in process changes,  updates  and new best practices.
• Assist  in streamlining, automating repetitive tasks   and embedding these improvements across client operations.

Build Relationships

• Act as a trusted partner to your client,  anticipating  needs and consistently exceeding expectations.
• Represent  SmartPA’s  values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables , and to provide cover and support within the pod structure.

Stay Adaptable

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

Experience About You

We’re  looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

What  You’ll  Need

Your experience is  key, but your attitude is what sets you apart.

Essential:

• Proficiency  in MS Office  ( especially Outlook, Word, and Excel ).
• Proven ability to meet tight deadlines and juggle competing priorities.
• Experience in  project delivery  and administrative tasks.

Desirable:

• Familiarity with CRM platforms  and booking systems.
• Background in office management ,  account management, or similar.
• Experience in  diary management, document formatting and data handling and entry.

Salary £25,000 -£35,000 Schedule Monday - Friday, 9am-5.30pm (core hours 10am - 10.30pm) What s in it for you? What’s  in It for You?

At  SmartPA , we believe in rewarding talent and  supporting your growth:

Competitive Salaries Yearly Bonuses: based on company, department, and individual performance. Hybrid Work: 1 day at home per week. Flexitime Initiative: Work when  you’re  most productive (core hours: 10:00–16:30). 33 Days Holiday Because rest fuels greatness.

Schedule:  37.5 hours per week,   Monday–Friday,  with core hours being 10:00-16:30. How to Apply Our Recruitment Process Please submit your CV along with a cover letter outlining how your skills, experience and achievements align with the essential requirements of the role.

Throughout the recruitment process, we will assess candidates against the key competencies and responsibilities outlined in the job profile.

The selection process consists of two interview stages and skills testing. Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to our  recruitment@smart-pa.com  inbox.