Collections Analyst - Fixed Term Contract

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What we do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Billing and Collections Analyst role... The Level 1 Billing and Collection Support Team provides a critical role supporting SiteMinder customers on invoice and payment queries as well as accounts receivable collections.

What you'll do...

• Deliver collection experience for our customers
• Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls
• Support Autopay adoption for all Retail customers
• Retrieve missing customer remittances for payments that have been received
• Ensure timely processing of customer requests such as cancellation of services, currency changes
• Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy
• Ensure CRM and billing system customer data is kept up to date
• Assist with other duties as required by the Billing and Collections Support Team Leader

What you have...

• Strong written and oral communication skills English
• Experience working in a collections/billing /support / teams in a call centre or contact centre environment
• Adaptable and willing to learn
• Experience with Salesforce, Zuora, Tesorio or similar systems
• Able to work in a close team environment, where ideas are shared, valued, and discussed
• Thrive in a fast-paced, agile, and dynamic environment
• Are helpful, encouraging, and respectful to team members and everyone they interact with

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.